Returns & Exchanges

At Holiyay Puzzles, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items with original tags attached. Simply ensure your items are in their original condition to receive a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the packing slip provided in your shipping confirmation email.

• 3.
  Attach the Label

  Download and print the prepaid shipping label from our portal, then affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Take your package to any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.