Returns & Exchanges

At Holiyay Puzzles, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items with original tags attached. Simply ensure your items are in their original condition to receive a full refund to your original payment method.

Return Process

  • 1.
    Initiate Your Request

    Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

  • 2.
    Prepare the Package

    Securely pack your items in their original packaging and include the packing slip provided in your shipping confirmation email.

  • 3.
    Attach the Label

    Download and print the prepaid shipping label from our portal, then affix it clearly to the outside of your return package.

  • 4.
    Drop Off and Track

    Take your package to any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.